Frequently Asked Questions
Everything you need to know about shopping with Rachel Comey.
What is your return policy?
We accept returns on full-price items within 14 days of the delivery date. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please note that all sale items are final sale.
When will my order ship?
Orders are typically processed and shipped within 2-3 business days. Once your order has been dispatched, you will receive a confirmation email with tracking information.
Do you offer international shipping?
Yes, we ship to most countries worldwide via DHL Express. International shipping rates and duties are calculated at checkout based on your location and the items in your cart.
How do I determine my size?
Each product page includes a specific size guide and fit notes. As our collections often feature unique silhouettes, we recommend reviewing the 'Fit' section for item-specific measurements.
Can I modify or cancel my order?
To ensure quick delivery, we begin processing orders immediately. Once an order is placed, we are unable to make modifications or cancellations. Please review your cart carefully before finalizing your purchase.
Are your products ethically made?
Rachel Comey is committed to responsible manufacturing. We work closely with boutique factories in New York City, Peru, and Italy that prioritize fair labor practices and high-quality craftsmanship.